FAQS
Here are some of our Frequently Asked Questions
Frequently Asked Questions
At Durotank, we understand that investing in fuel storage solutions requires clarity and confidence. That’s why we’ve compiled detailed answers to the most frequently asked questions about our tanks, trailers, and related services. Whether you're seeking information on compliance, customisation options or delivery logistics, you’ll find comprehensive and helpful information below. If you need further assistance, our expert team is always available to provide personalised advice and support.
General Questions
Our tanks and trailers are designed to meet the highest standards of quality, safety and reliability. Here are some common questions about their construction, warranty and customisation.
Are your tanks double-walled?
Yes, all our tanks are self-bunded, meaning they are double-walled as standard. This design provides an additional layer of protection to prevent leaks or spills, enhancing safety and environmental compliance. However, if your project requires it, we can also supply single-wall tanks upon request.
Are your tanks and trailers truly Australian-made?
Absolutely. Our tanks and trailers are proudly 100% Australian-made in our factory located in Lake Cargelligo, NSW. Unlike some suppliers who import components, we manufacture all tanks and trailers completely from scratch onsite. This guarantees quality control, faster turnaround times, and full compliance with Australian standards.
Do your tanks come with a warranty?
Yes, Durotank stands behind the quality of our workmanship with a comprehensive 3-year warranty covering all tanks and trailers. This warranty ensures peace of mind, covering manufacturing defects and workmanship issues, so you can invest in our products confidently.
Can you custom-build fuel tanks to suit my specific needs?
Yes. We offer complete customisation capabilities for fuel tanks of any size or shape. Whether you need mild steel, stainless steel or aluminium construction, we can design and manufacture to your exact specifications to meet the unique requirements of your operation.
Can your trailers handle rough conditions on mining or construction sites?
Yes, our trailers are engineered for the toughest conditions. Built to withstand harsh Australian environments, they have been rigorously tested on mine sites and construction zones for over 10 years, ensuring durability and reliability even in the most challenging terrain.
Can you paint the tanks or trailers in colours other than standard white?
Yes, we offer a variety of custom paint finishes. Whether you want to match your company’s branding, fleet colours, or site-specific requirements, we can provide durable coatings in various colours and finishes to ensure your tanks and trailers look professional and fit seamlessly into your operation.
Pumps & Equipment
To complement our tanks, we supply a range of pumps and accessories that can be tailored to your specific needs for optimal fuel dispensing and handling.
Can I get a different pump than what’s shown on your website?
Absolutely. We supply a broad range of pump options tailored to your specific application needs. This includes high-flow pumps, as well as electric, diesel and solar-powered models. Our team can recommend the best pump configuration for your specific fuel type, flow rate and operational efficiency.
Do you supply hose reels and meters with your tanks?
Yes. We offer a full range of accessories, such as hose reels, flow meters, nozzles and filtration systems designed to enhance the efficiency and accuracy of your fuel dispensing system.
Do you provide suction and return kits for gensets (generator sets)?
Yes, we supply tanks, either bare or fitted with suction and return hose kits designed specifically for generator set applications, ensuring seamless fuel supply and return.
Fuel Management & Compliance
Maintaining compliance with Australian standards and ensuring fuel management efficiency are key priorities. Below are answers related to standards, compatibility and fuel control systems.
Do you offer fuel management systems?
Yes, we recommend and install the SmartFill fuel management system, known for its reliability and ease of use in tracking fuel usage and controlling access. If you have an existing system, we’re happy to integrate it with our tanks.
Do your tanks comply with Australian standards?
Yes, all Durotank products comply with or exceed AS1940 standards, which govern the safe storage and handling of flammable and combustible liquids, ensuring your compliance with Australian regulations.
Are your tanks suitable for petrol, diesel, or AdBlue?
Yes, our tanks are compatible with a variety of fluids, including diesel, petrol (ULP), oils, waste oils and AdBlue. For AdBlue, we use stainless steel tanks to prevent contamination and maintain fluid integrity.
Delivery, Installation & Support
We aim to make your purchase experience as seamless as possible. Here are answers about delivery, installation, and ongoing support.
Do you deliver across Australia?
Yes, we offer nationwide delivery, including to remote and regional locations. We can also assist with transport logistics to ensure your tanks and trailers arrive safely and on time.
Can you assist with installation and setup?
While we don’t provide on-site installation services, we supply detailed installation manuals and offer phone support to guide you through the setup process. Many of our tanks are designed for easy, plug-and-play installation.
Do you offer after-sales support?
Yes, our dedicated customer support team is available to assist with troubleshooting, provide spare parts, offer routine maintenance, and provide general advice to keep your equipment running smoothly.
How long does it take to manufacture a custom tank?
Lead times depend on the size and complexity of the tank; however, custom tanks are generally manufactured within 4 to 6 weeks. Contact us early to discuss your requirements so we can provide a precise delivery schedule.
Still Have Questions?
We’re here to help. Call us on 1300 829 802 or email [email protected], and a member of our friendly team will assist you promptly.
I purchased a Poly Tank Fuel Trailer from DUROTANK in April 2018. DUROTANK builds one of the best fuel trailers I have ever used. The build quality, engineering and attention to detail is unreal. The fuel trailer is rock solid, it tracks extremely well full of fuel at 100km/hr and its road worthy. All of the fittings are hoses are high quality hydraulic hose and crimped fittings so there are no leaks. The Durotank team is very easy to deal with and more than happy to help with any enquiries. The staff are friendly and it is a pleasure to do business with them. I’d buy another one in a heartbeat, that’s for sure
Ben Harris – AB Contract Farming
The Duro Cubes are going extremely well! My guys are very happy with them. Having them already saved us on oil transport on at least 2 occasions so far and has also allowed us to restructure our oil work days and use out of hours oil deliveries to make more efficient use of the time on site.
Field Supervisor, Electricity Distributor (AUSGRID)
The fuel trailer I purchased from DUROTANK is well designed to withstand the harsh mining environment I work in, with no compromise to efficient and reliable fast fuel delivery
Brad Black – Hardrock Blasting Services
I would like to recommend Durotank to anyone that is considering their products. From first enquiry to after the product was delivered the customer experience was flawless.
Nick Dunlop – Kelton Rentals
As a business owner I would highly recommend DUROTANK to any person who is serious about saving money, purchasing and storing their own fuel in bulk, particularly in today’s challenging economic times. DUROTANK supplied us an excellent quality Australian made fuel tank built to the specs that suited out business. Our staff love how easy it is to use and how much time it saves refuelling each week. We purchased the Smartfill System with it and its definitely a worthwhile investment both for use and fuel management. The aftersales service from DUROTANK has been outstanding.
Tony Grace – Lachlan Valley
The supply process from quotation to order placement, being kept informed of manufacturing process and delivery date and final delivery was seamless. I really appreciated the proactive approach to driving a positive Customer Experience. I couldn’t fault the product or service at all.
Peter – Meadows Family Restaurants
All our fuel trailers and on site tanks are supplied by Durotank which are built with strength and quality and always delivered on time, helpful and friendly staff, won’t get better.
Harry Smith - Milbrae Quarries
We found DUROTANK exceptionally professional to deal with. They worked closely with us to determine our exact need and then delivered the product within their promised time frame. The tank supplied is of excellent quality and makes refuelling a piece of cake. We will definitely be using DUROTANK again and have no hesitation in recommending them.
Jared Layton – Orange Hire
Here in the hire field we need tough, reliable equipment that we and our customers can depend on. That’s why for our fuel storage needs we use the Australian made Durotank. Thank you Durotank for helping us support our customers in all mining and civil areas.
