FAQS
Here are some of our Frequently Asked Questions
Frequently Asked Questions
At Durotank, we understand that investing in fuel storage solutions requires clarity and confidence. That’s why we’ve compiled detailed answers to the most frequently asked questions about our tanks, trailers, and related services. Whether you're seeking information on compliance, customisation options or delivery logistics, you’ll find comprehensive and helpful information below. If you need further assistance, our expert team is always available to provide personalised advice and support.
General Questions
Our tanks and trailers are designed to meet the highest standards of quality, safety and reliability. Here are some common questions about their construction, warranty and customisation.
Are your tanks double-walled?
Yes, all our tanks are self-bunded, meaning they are double-walled as standard. This design provides an additional layer of protection to prevent leaks or spills, enhancing safety and environmental compliance. However, if your project requires it, we can also supply single-wall tanks upon request.
Are your tanks and trailers truly Australian-made?
Absolutely. Our tanks and trailers are proudly 100% Australian-made in our factory located in Lake Cargelligo, NSW. Unlike some suppliers who import components, we manufacture all tanks and trailers completely from scratch onsite. This guarantees quality control, faster turnaround times, and full compliance with Australian standards.
Do your tanks come with a warranty?
Yes, Durotank stands behind the quality of our workmanship with a comprehensive 3-year warranty covering all tanks and trailers. This warranty ensures peace of mind, covering manufacturing defects and workmanship issues, so you can invest in our products confidently.
Can you custom-build fuel tanks to suit my specific needs?
Yes. We offer complete customisation capabilities for fuel tanks of any size or shape. Whether you need mild steel, stainless steel or aluminium construction, we can design and manufacture to your exact specifications to meet the unique requirements of your operation.
Can your trailers handle rough conditions on mining or construction sites?
Yes, our trailers are engineered for the toughest conditions. Built to withstand harsh Australian environments, they have been rigorously tested on mine sites and construction zones for over 10 years, ensuring durability and reliability even in the most challenging terrain.
Can you paint the tanks or trailers in colours other than standard white?
Yes, we offer a variety of custom paint finishes. Whether you want to match your company’s branding, fleet colours, or site-specific requirements, we can provide durable coatings in various colours and finishes to ensure your tanks and trailers look professional and fit seamlessly into your operation.
Pumps & Equipment
To complement our tanks, we supply a range of pumps and accessories that can be tailored to your specific needs for optimal fuel dispensing and handling.
Can I get a different pump than what’s shown on your website?
Absolutely. We supply a broad range of pump options tailored to your specific application needs. This includes high-flow pumps, as well as electric, diesel and solar-powered models. Our team can recommend the best pump configuration for your specific fuel type, flow rate and operational efficiency.
Do you supply hose reels and meters with your tanks?
Yes. We offer a full range of accessories, such as hose reels, flow meters, nozzles and filtration systems designed to enhance the efficiency and accuracy of your fuel dispensing system.
Do you provide suction and return kits for gensets (generator sets)?
Yes, we supply tanks, either bare or fitted with suction and return hose kits designed specifically for generator set applications, ensuring seamless fuel supply and return.
Fuel Management & Compliance
Maintaining compliance with Australian standards and ensuring fuel management efficiency are key priorities. Below are answers related to standards, compatibility and fuel control systems.
Do you offer fuel management systems?
Yes, we recommend and install the SmartFill fuel management system, known for its reliability and ease of use in tracking fuel usage and controlling access. If you have an existing system, we’re happy to integrate it with our tanks.
Do your tanks comply with Australian standards?
Yes, all Durotank products comply with or exceed AS1940 standards, which govern the safe storage and handling of flammable and combustible liquids, ensuring your compliance with Australian regulations.
Are your tanks suitable for petrol, diesel, or AdBlue?
Yes, our tanks are compatible with a variety of fluids, including diesel, petrol (ULP), oils, waste oils and AdBlue. For AdBlue, we use stainless steel tanks to prevent contamination and maintain fluid integrity.
Delivery, Installation & Support
We aim to make your purchase experience as seamless as possible. Here are answers about delivery, installation, and ongoing support.
Do you deliver across Australia?
Yes, we offer nationwide delivery, including to remote and regional locations. We can also assist with transport logistics to ensure your tanks and trailers arrive safely and on time.
Can you assist with installation and setup?
While we don’t provide on-site installation services, we supply detailed installation manuals and offer phone support to guide you through the setup process. Many of our tanks are designed for easy, plug-and-play installation.
Do you offer after-sales support?
Yes, our dedicated customer support team is available to assist with troubleshooting, provide spare parts, offer routine maintenance, and provide general advice to keep your equipment running smoothly.
How long does it take to manufacture a custom tank?
Lead times depend on the size and complexity of the tank; however, custom tanks are generally manufactured within 4 to 6 weeks. Contact us early to discuss your requirements so we can provide a precise delivery schedule.
Still Have Questions?
We’re here to help. Call us on 1300 829 802 or email [email protected], and a member of our friendly team will assist you promptly.