FAQS

Here are some of our Frequently Asked Questions

Frequently Asked Questions

At Durotank, we understand that investing in fuel storage solutions requires clarity and confidence. That’s why we’ve compiled detailed answers to the most frequently asked questions about our tanks, trailers, and related services. Whether you're seeking information on compliance, customisation options or delivery logistics, you’ll find comprehensive and helpful information below. If you need further assistance, our expert team is always available to provide personalised advice and support.

General Questions

Our tanks and trailers are designed to meet the highest standards of quality, safety and reliability. Here are some common questions about their construction, warranty and customisation.

Are your tanks double-walled?

Are your tanks and trailers truly Australian-made?

Do your tanks come with a warranty?

Can you custom-build fuel tanks to suit my specific needs?

Can your trailers handle rough conditions on mining or construction sites?

Can you paint the tanks or trailers in colours other than standard white?

Pumps & Equipment

To complement our tanks, we supply a range of pumps and accessories that can be tailored to your specific needs for optimal fuel dispensing and handling.

Can I get a different pump than what’s shown on your website?

Do you supply hose reels and meters with your tanks?

Do you provide suction and return kits for gensets (generator sets)?

Fuel Management & Compliance

Maintaining compliance with Australian standards and ensuring fuel management efficiency are key priorities. Below are answers related to standards, compatibility and fuel control systems.

Do you offer fuel management systems?

Do your tanks comply with Australian standards?

Are your tanks suitable for petrol, diesel, or AdBlue?

Delivery, Installation & Support

We aim to make your purchase experience as seamless as possible. Here are answers about delivery, installation, and ongoing support.

Do you deliver across Australia?

Can you assist with installation and setup?

Do you offer after-sales support?

How long does it take to manufacture a custom tank?

Additional FAQs

1. Can Durotank tanks be used in extreme climates or remote locations?

Yes. All tanks and trailers are designed and manufactured in Australia to withstand harsh weather, rugged terrain and remote site conditions.

 

2. Are your tanks suitable for storing fuels other than diesel, such as AdBlue or petrol?

Yes. Durotank provides specific solutions for diesel, AdBlue and petrol, including multi-compartment tanks to safely store different fuels on-site.

 

3. How long does it take to get a custom-branded tank or trailer?

Lead times vary depending on the complexity of custom branding, colours and decals, but Durotank will provide an estimated schedule during the quotation process.

 

4. What maintenance is required for Durotank fuel or water tanks?

Regular inspections of hoses, fittings, pumps and tank integrity are recommended. Durotank also provides guidance and support for routine maintenance.

 

5. Can Durotank assist with large-scale or multi-site projects?

Yes. Durotank has experience managing fleet deployments, government projects and industrial applications with multiple tanks across several locations.

 

5. Can Durotank assist with large-scale or multi-site projects?

Yes. Durotank has experience managing fleet deployments, government projects and industrial applications with multiple tanks across several locations.

 

6. Are Durotank trailers road-legal and mobile?

Yes. Fuel and fire-fighting trailers are designed for mobility and compliance with Australian road regulations, including proper suspension and safety features.

 

7. Do you provide spare parts for older tanks or trailers?

Yes. Durotank maintains spare parts for most products and can advise on replacements or upgrades, ensuring long-term usability.

 

8. How can I ensure my fuel tank purchase meets safety and environmental compliance?

All tanks are built to Australian standards (e.g., AS1940, AS1962) and Durotank can provide guidance on installation, bunding and operational safety.

 

9. Is technical support available for new or existing equipment?

Yes. Durotank offers technical support, installation guidance and troubleshooting for all Durotank tanks and trailers, even for remote sites.

 

10. How do I request a quote or get advice for a specific project?

You can contact Durotank via the online form, phone or email. Include project details such as required capacity, fuel type and any customisation needs to get an accurate quote.

Still Have Questions?

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My experience with Durotank was exceptional from start to completion.
Emily was patient with us from the start - we took a while to make our decision, but she was always ready to help. She proactively addressed all enquiries and offered comprehensive support. No pressure, just good service.

Furthermore, Durotank was highly accommodating when we requested custom signage. It turned out great and looked fantastic.

I highly recommend Durotank to any organisation seeking a seamless, efficient, and thoroughly professional supplier for diesel tank requirements.

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Joe Valesini - AUS Inds Customer Relationship Manager Motion

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We had a great experience working with Durotank on our order for a 2,400L water cart trailer, set up for firefighting and tree watering. Their team was responsive throughout the process and delivered exactly what we needed on schedule, despite a very tight timeframe. The build quality is excellent - it’s clear a lot of care and expertise went into the manufacturing. We also value being able to support an Australian-made company and wouldn’t hesitate to recommend Durotank for both their product quality and service.

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Joel Courtney – APMS Operations

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We considered many other brands of diesel tank but quickly settled on Durotank - they ticked all the boxes. An Australian-made, self bunded quality tank with the ability to load and transport on-site whilst full is a winner.

The team communicated professionally with us regarding modifications and build timing. We will certainly use Durotank again and would confidently recommend them to others.

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Andrew Reeves, Ethtec

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We had a great experience working with Durotank in purchasing our service trailer, from the enquiry stage to the delivery date the Durotank team were pleasant and very professional. Emily from the sales team answered any and all questions we had about specs and options, working with us to meet expectations and budget limitations. The production team kept us well informed of build schedule and approximate delivery dates. Overall we highly recommend the Durotank team if your looking for a service trailer, value for money is second to none and the quality is top notch.

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Aaron Asquith - Leading Hand - Rental Komatsu Australia, Truganina Branch VIC

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We purchased Durotank’s 2400 Litre poly water trailer with fire-fighter pump and hose reel, plus optional dribble bar and batter sprays attached.

Our property, Duxton Farm, borders the Kakadu National Park in the Northern Territory. Because of this, early season burning is extremely important to prevent uncontrollable bushfires later in the dry season. The trailer has been an invaluable asset to fire control – always full and ready to go when the call comes.

We’ve found it to be well balanced, empty or full, with the baffle ball system effectively controlling surge. We have had no issues with set-up, towing it with either a Landcruiser or Hilux.

Overall, we’re extremely happy with our purchase and the support from the Durotank team. We’ll be back. quote-02

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Bruce Connolly, Northern Regional Manager, Duxton Farms

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I purchased a Poly Tank Fuel Trailer from DUROTANK in April 2018. DUROTANK builds one of the best fuel trailers I have ever used. The build quality, engineering and attention to detail is unreal. The fuel trailer is rock solid, it tracks extremely well full of fuel at 100km/hr and its road worthy. All of the fittings are hoses are high quality hydraulic hose and crimped fittings so there are no leaks. The Durotank team is very easy to deal with and more than happy to help with any enquiries. The staff are friendly and it is a pleasure to do business with them. I’d buy another one in a heartbeat, that’s for sure quote-02

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Ben Harris – AB Contract Farming

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The Duro Cubes are going extremely well! My guys are very happy with them. Having them already saved us on oil transport on at least 2 occasions so far and has also allowed us to restructure our oil work days and use out of hours oil deliveries to make more efficient use of the time on site. quote-02

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Field Supervisor, Electricity Distributor (AUSGRID)

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The fuel trailer I purchased from DUROTANK is well designed to withstand the harsh mining environment I work in, with no compromise to efficient and reliable fast fuel delivery quote-02

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Brad Black – Hardrock Blasting Services

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I would like to recommend Durotank to anyone that is considering their products. From first enquiry to after the product was delivered the customer experience was flawless. quote-02

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Nick Dunlop – Kelton Rentals

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As a business owner I would highly recommend DUROTANK to any person who is serious about saving money, purchasing and storing their own fuel in bulk, particularly in today’s challenging economic times. DUROTANK supplied us an excellent quality Australian made fuel tank built to the specs that suited out business. Our staff love how easy it is to use and how much time it saves refuelling each week. We purchased the Smartfill System with it and its definitely a worthwhile investment both for use and fuel management. The aftersales service from DUROTANK has been outstanding.

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Tony Grace – Lachlan Valley

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The supply process from quotation to order placement, being kept informed of manufacturing process and delivery date and final delivery was seamless. I really appreciated the proactive approach to driving a positive Customer Experience. I couldn’t fault the product or service at all. quote-02
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Peter – Meadows Family Restaurants

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All our fuel trailers and on site tanks are supplied by Durotank which are built with strength and quality and always delivered on time, helpful and friendly staff, won’t get better.

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Harry Smith - Milbrae Quarries